Order Cancellation and Return Policy


Welcome to Modern Abaya (“We” or “Us”) – Your Haven for Timeless Elegance!

Returns Policy

Embark on a journey of grace and modesty with our Islamic traditional clothing. To ensure your experience is as seamless as our fabrics, kindly review our Order Cancellation and Return Policy. Your purchase on https://modernabaya.com (“Website”) signifies an agreement with the following terms:

1 Returns Spotlight:

1.1 Change of mind or heart and doesn't want to keep the product? Sorry, we do not entertain returns due to this. However, we gladly accept returns due to damaged products or those not matching your order (size, color, missing items, etc.). Notify us within 7 days, return items in original packaging. Ensure you keep an unpacking video to enable smooth return process.

1.2 Returned items must be in their original packaging, unused, and in resellable condition.

1.3 Once the item is received by us and accepted for return, we will begin refund process.

2 How will I get my refund?

2.1 Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.

2.2 If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.

2.3 In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.

2.4 If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

2.5 If you have made the payment as cash on delivery, you will be given an option to receive the refund in your bank account. If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Modern Abaya shall not be liable to you in case incorrect bank account details have been provided by you.

2.6 In case of any discrepancies regarding receipt of refund amount, Modern Abaya may request for additional information such as bank statement or any other relevant document.

Cancellation Policy

Change your mind before the dispatch – cancellations are accepted until the item(s) is/are dispatched. Once it's on its journey, refer to our “Return Policy

Customer Service

For all inquiries, reach us by emailing at support@modernabaya.com. Our customer service stars are here to ensure your modest attire journey is always filled with grace and harmony! You can also contact via our Contact Us Page.

Note:

We cherish the trust you place in Modern Abaya, and your satisfaction is our paramount concern. All customer claims and return/refund requests are honored with the utmost care, subject to Modern Abaya's satisfaction.

Modern Abaya holds the exclusive right, at its sole discretion, to revise, alter, modify, supplement, or remove any part of this policy at any time, without prior written notice. We entrust you with the responsibility to periodically review this policy for any updates or changes.

For any further inquiries regarding returns, exchanges, or refunds, please connect with our dedicated customer support team at support@modernabaya.com. Your journey with us is precious, and we are here to ensure it remains filled with grace and harmony.